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Claims

When you buy travel insurance from us, we are still here to give advice and provide additional assistance when there are claims.
Notification of claim

Emergency assistance

“in case of hospitalizations and confinements, the emergency hotline number of the insurance company must be contacted to enable cashless medical settlements. The hotline is also indicated in your insurance policy”

Pacific Cross

Contact details

  • Phone number: +63 2 230 8511

  • Email address: client_services@pacificcross.com.ph

  • Location:

Assist Card

Contact details

  • Phone number: +63 2 8689 6642

  • Email address: assistances@assistcard.com

  • Location:

FPG INSURANCE PHILIPPINES

Contact details

  • Phone number: +632 8 459-4768

  • Email address:

  • Location:

Pioneer

Contact details

  • Phone number:

  • Email address:

  • Location:

STARR

Contact details

  • Phone number:

  • Email address:

  • Location:

Significant documents needed in filing a claim

Medical expenses

Medical certificate with diagnosis

Medical expenses

Medical certificate with diagnosis

Medical expenses

Medical certificate with diagnosis

Medical expenses

Medical certificate with diagnosis

Theft

Police report

Travel delay

Irregularity report

Baggage delay

Property irregularity report

Steps in filing a claim

ALWAYS collect proofs and evidences related to your claim. These are usually in the form of hospital bills, medical certificates, police reports, airport or airline irregularity reports, etc.

Significant documents needed in filing a claim

Theft of Personal Belongings

Police Report indicating the details of the items lost. Generally, this should be obtained within 24 hours from date of time and loss

Medical Expenses

All medical documents including original medical certificate with diagnosis signed by the attending doctor

Travel Delay

Irregularity report

Baggage Delay

Property irregularity report

Steps in filing a claim

ALWAYS collect proofs and evidences related to your claim. These are usually in the form of hospital bills, medical certificates, police reports, airport or airline irregularity reports, etc.