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Claims
When you buy travel insurance from us, we are still here to give advice and provide additional assistance when there are claims.
Notification of claim
Emergency assistance
“in case of hospitalizations and confinements, the emergency hotline number of the insurance company must be contacted to enable cashless medical settlements. The hotline is also indicated in your insurance policy”
Pacific Cross
Contact details
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Phone number: +63 2 230 8511
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Email address: client_services@pacificcross.com.ph
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Location:
Assist Card
Contact details
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Phone number: +63 2 8689 6642
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Email address: assistances@assistcard.com
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Location:
FPG INSURANCE PHILIPPINES
Contact details
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Phone number: +632 8 459-4768
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Email address:
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Location:
Pioneer
Contact details
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Phone number:
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Email address:
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Location:
STARR
Contact details
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Phone number: 632 8689 6641
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Email address: assistances@assistcard.com
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Location:
Significant documents needed in filing a claim
Medical expenses
Medical certificate with diagnosis
Medical expenses
Medical certificate with diagnosis
Medical expenses
Medical certificate with diagnosis
Medical expenses
Medical certificate with diagnosis
Theft
Police report
Travel delay
Irregularity report
Baggage delay
Property irregularity report
Steps in filing a claim
ALWAYS collect proofs and evidences related to your claim. These are usually in the form of hospital bills, medical certificates, police reports, airport or airline irregularity reports, etc.
Significant documents needed in filing a claim
Theft of Personal Belongings
Police Report indicating the details of the items lost. Generally, this should be obtained within 24 hours from date of time and loss
Medical Expenses
All medical documents including original medical certificate with diagnosis signed by the attending doctor
Travel Delay
Irregularity report
Baggage Delay
Property irregularity report
Steps in filing a claim
ALWAYS collect proofs and evidences related to your claim. These are usually in the form of hospital bills, medical certificates, police reports, airport or airline irregularity reports, etc.